Cancellation & Refund Policy
Effective Date: July 30, 2026 | Version 1.0
1. Overview
At XScale Media and Learnistry AI, we value transparency. This policy outlines our refund and cancellation terms in compliance with the Consumer Protection (E-Commerce) Rules, 2020.
2. No Refund Policy
All sales are final and non-refundable. Once a purchase is made, we do not offer refunds or exchanges unless:
- The product/service delivered is materially different from what was described.
- The product/service is defective or inaccessible due to a technical error on our end.
- Applicable Indian consumer protection laws require otherwise.
3. Digital Product Delivery
Digital products are delivered via Email. Once delivered, the sale is considered complete.
4. Cancellation Policy
- Orders may be cancelled before delivery/dispatch only.
- To request cancellation, contact us immediately at [email protected].
- Cancellation after delivery is not permitted.
5. Exceptions
In exceptional circumstances (service outage, wrong product, etc.), please contact our support team. Each case will be reviewed individually.